{"id":276,"date":"2009-12-27T16:41:51","date_gmt":"2009-12-27T07:41:51","guid":{"rendered":"http:\/\/a23187.yorozuyah.com\/blog\/?p=276"},"modified":"2009-12-27T16:58:38","modified_gmt":"2009-12-27T07:58:38","slug":"%e3%83%98%e3%83%ab%e3%83%97%e3%83%87%e3%82%b9%e3%82%af%e3%83%84%e3%83%bc%e3%83%ab%e3%80%8cotrs%e3%80%8d","status":"publish","type":"post","link":"https:\/\/a23187.yorozuyah.com\/blog\/?p=276","title":{"rendered":"\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c4\u30fc\u30eb\u300cOTRS\u300d"},"content":{"rendered":"<p>\u4eca\u4f1a\u793e\u3067\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u30c4\u30fc\u30eb\u3092\u63a2\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u304c\u3001\u307e\u305f\u3057\u3066\u3082\u3042\u307e\u308a\u6642\u9593\u304c\u306a\u3044\u3002\u3002\u3002<br \/>\n\u3068\u3044\u3046\u3053\u3068\u3067\u3001\u3044\u3064\u3082\u306e\u3088\u3046\u306b\u5bb6\u3067\u8abf\u3079\u308b\u3053\u3068\u306b\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u3044\u304f\u3064\u304b\u5019\u88dc\u304c\u898b\u3064\u304b\u3063\u305f\u306e\u3067\u3059\u304c\u3001OTRS\u3068\u3044\u3046\u30bd\u30d5\u30c8\u3092\u8a66\u3057\u3066\u307f\u308b\u3053\u3068\u306b\u3002<\/p>\n<p>\u9078\u5b9a\u7406\u7531\u3068\u3057\u3066\u306f<\/p>\n<ul>\n<li>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u7ba1\u7406\u304c\u3067\u304d\u308b<\/li>\n<li>\u65e5\u672c\u8a9e\u304c\u4f7f\u3048\u308b<\/li>\n<li>FAQ\u3068\u3057\u3066\u3082\u4f7f\u3048\u308b<\/li>\n<li>\u691c\u7d22\u6a5f\u80fd\u304c\u3042\u308b\uff08\u5168\u6587\u691c\u7d22\u304c\u3042\u308b\u3068\u306a\u304a\u826f\u3044\uff09<\/li>\n<li>\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u3067\u3042\u308b\u3053\u3068<\/li>\n<li>Linux, MySQL\u3092\u4f7f\u3063\u3066\u3044\u308b\u3053\u3068<\/li>\n<\/ul>\n<p>\u3053\u3093\u306a\u3068\u3053\u3067\u3059\u3002<\/p>\n<p>\u3055\u3063\u305d\u304f\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/p>\n<p><a href=\"http:\/\/otrs.org\/download\/\">http:\/\/otrs.org\/download\/<\/a><\/p>\n<p>2009\u5e7412\u670827\u65e5\u6642\u70b9\u306e\u6700\u65b0\u7248\u306f2.4.5\u307f\u305f\u3044\u3067\u3059\u3002<\/p>\n<p>\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3059\u308b\u306e\u306fCentOS 5.4\u306a\u306e\u3067RPM\u30d1\u30c3\u30b1\u30fc\u30b8\u7248\u3092\u9078\u629e\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u3055\u3063\u305d\u304f\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb<\/p>\n<div class=\"command\">\n# rpm -Uvh otrs-2.4.5-01.noarch.rpm\n<\/div>\n<p>\u7279\u306b\u554f\u984c\u306a\u304f\u7d42\u4e86\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u3055\u3066\u6b21\u306b\u3001otrs\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u8d77\u52d5\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u307f\u305f\u3044\u3067\u3059\u3002<\/p>\n<div class=\"command\">\n# \/etc\/init.d\/otrs start<br \/>\nStarting OTRS..<br \/>\n Checking httpd &#8230; done.<br \/>\n Checking MySQL &#8230; done.<br \/>\n Checking database connect&#8230; DBI connect(&#8216;database=otrs;host=localhost;&#8217;,&#8217;otrs&#8217;,&#8230;) failed: Access denied for user &#8216;otrs&#8217;@&#8217;localhost&#8217; (using password: YES) at \/opt\/otrs\/Kernel\/System\/DB.pm line 214<br \/>\nERROR: OTRS-CheckDB-10 Perl: 5.8.8 OS: linux Time: Sun Dec 27 15:47:58 2009<\/p>\n<p> Message: Access denied for user &#8216;otrs&#8217;@&#8217;localhost&#8217; (using password: YES)<\/p>\n<p> Traceback (3748):<br \/>\n   Module: Kernel::System::DB::new (v1.105.2.1) Line: 188<br \/>\n   Module: \/opt\/otrs\/bin\/CheckDB.pl (v1.22) Line: 53<\/p>\n<p>No database connect! Error!<br \/>\n  May your database isn&#8217;t configured yet?<\/p>\n<p> Try the web installer to configure your database:<\/p>\n<p>     &#8212; http:\/\/********\/otrs\/installer.pl &#8212;<\/p>\n<p> or configure your database with README.database (DB &#8211; Setup Example)\n<\/p><\/div>\n<p>MySQL\u306b\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3068\u30e6\u30fc\u30b6\u3092\u4f5c\u308b\u5fc5\u8981\u304c\u3042\u3063\u305f\u307f\u305f\u3044\u3067\u3059\u3002<br \/>\nREADME.database\u306b\u4f55\u304b\u304c\u66f8\u3044\u3066\u3042\u308b\u307f\u305f\u3044\u3002<\/p>\n<div class=\"command\">\n# view \/opt\/otrs\/README.database\n<\/div>\n<p>\u306b\u3088\u308b\u3068\u3084\u306f\u308a\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3068\u30e6\u30fc\u30b6\u304c\u5fc5\u8981\u3060\u3063\u305f\u6a21\u69d8\u3002<\/p>\n<div class=\"command\">\n# mysql -u root -p -e &#8216;create database otrs charset utf8&#8217;<br \/>\n# mysql -u root -p otrs \uff1c \/opt\/otrs\/scripts\/database\/otrs-schema.mysql.sql\u3000\u2190\uff1c\u306f\u534a\u89d2<br \/>\n# mysql -u root -p otrs \uff1c \/opt\/otrs\/scripts\/database\/otrs-initial_insert.mysql.sql\u3000\u2190\uff1c\u306f\u534a\u89d2<br \/>\n# mysql -u root -p otrs \uff1c \/opt\/otrs\/scripts\/database\/otrs-schema-post.mysql.sql\u3000\u2190\uff1c\u306f\u534a\u89d2<br \/>\n# mysql -u root -p -e &#8216;GRANT ALL PRIVILEGES ON otrs.* TO otrs@localhost IDENTIFIED BY &#8220;some-pass&#8221; WITH GRANT OPTION;&#8217;\n<\/div>\n<p>\u30e6\u30fc\u30b6\u3001\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u306f\u4efb\u610f\u306e\u3082\u306e\u3067\u3001\u3067\u3082\u9762\u5012\u306a\u306e\u3067\u305d\u306e\u307e\u307e\u3067\u3002<br \/>\n\u3082\u3057\u5909\u3048\u305f\u5834\u5408\u306fxml\u30d5\u30a1\u30a4\u30eb\u306e\u66f8\u304d\u304b\u3048\u304c\u5fc5\u8981\u306a\u6a21\u69d8\u3002<\/p>\n<div class=\"command\">\n# vi \/opt\/otrs\/Kernel\/Config.pm\u3000\u2190\u3053\u306e\u4e2d\u3092\u66f8\u304d\u63db\u3048\u308b\n<\/div>\n<p>\u305d\u3057\u3066\u3082\u3046\u4e00\u5ea6\u30b5\u30fc\u30d3\u30b9\u306e\u8d77\u52d5\u3002<\/p>\n<div class=\"command\">\n# \/etc\/init.d\/otrs start<br \/>\nStarting OTRS..<br \/>\n Checking httpd &#8230; done.<br \/>\n Checking MySQL &#8230; done.<br \/>\n Checking database connect&#8230; It looks Ok! done.<br \/>\n Enable \/opt\/otrs\/bin\/PostMaster.pl &#8230; done.<br \/>\n Checking otrs spool dir&#8230;  done.<br \/>\n Creating cronjobs (source \/opt\/otrs\/var\/cron\/*) &#8230;<br \/>\n done.<\/p>\n<p>  &#8212; http:\/\/********\/otrs\/index.pl &#8212;<br \/>\nFinal start of OTRS.. done\n<\/p><\/div>\n<p>\u3088\u3046\u3084\u304f\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u7d42\u4e86\u307f\u305f\u3044\u3002<br \/>\n\u3055\u3063\u304d\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u4e2d\u306b\u8868\u793a\u3055\u308c\u3066\u3044\u305finstaller.pl\u3082\u4e00\u5fdc\u30a2\u30af\u30bb\u30b9\u3057\u3066\u307f\u307e\u3057\u305f\u3002<\/p>\n<p>installer.pl\u3092\u5b9f\u884c\u3059\u308b\u304b\u3001README\u3092\u898b\u3066\u624b\u52d5\u3067\u4f5c\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u304b\u306a\uff1f\uff1f<\/p>\n<p>\u3068\u308a\u3042\u3048\u305a\u3001installer.pl\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u307f\u307e\u3057\u305f\u3002<br \/>\n\u3084\u3063\u3071\u308a\u3053\u3053\u3067\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3092\u4f5c\u308b\u307f\u305f\u3044\u3067\u3057\u305f\u3002<br \/>\n\u3082\u3046\u5fc5\u8981\u306a\u3044\u306e\u3067\u30b9\u30ad\u30c3\u30d7\u3002<\/p>\n<p>\u3053\u3053\u307e\u3067\u3067\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u306f\u5b8c\u4e86\u306e\u3088\u3046\u3067\u3059\u3002<\/p>\n<p>index.pl\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u307f\u307e\u3057\u305f\u3002<\/p>\n<p>http:\/\/localhost\/otrs\/index.pl<\/p>\n<p>\u3053\u306e\u6642\u70b9\u3067\u3001\u8a00\u8a9e\u3092\u9078\u629e\u3067\u304d\u308b\u306e\u3067\u3059\u304c\u3001\u65e5\u672c\u8a9e\u304c\u7121\u3044\u3053\u3068\u304c\u767a\u899a\u3002\u3002\u3002<br \/>\n\uff08\u6614\u306f\u65e5\u672c\u8a9e\u5316\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304c\u3042\u3063\u305f\u307f\u305f\u3044\u3067\u3059\u304c\u306a\u304f\u306a\u3063\u305f\u306e\u304b\u3002\u3002\uff09<\/p>\n<p>\u3057\u3087\u3046\u304c\u306a\u3044\u306e\u3067\u3068\u308a\u3042\u3048\u305a\u30ed\u30b0\u30a4\u30f3\u307e\u3067\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u6700\u521d\u306e\u30ed\u30b0\u30a4\u30f3\u306f<br \/>\nID: root@localhost<br \/>\nPASSWORD: root<\/p>\n<p>\u3060\u305d\u3046\u3067\u3059\u3002<br \/>\n\u3082\u3057\u304b\u3057\u3066MySQL\u306e\u30e6\u30fc\u30b6\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u306e\u304b\uff1f\uff1f<\/p>\n<p>\u4eca\u56de\u306f\u3053\u3053\u307e\u3067\u3002<br \/>\n\u65e5\u672c\u8a9e\u304c\u4f7f\u3048\u306a\u3044\u4ee5\u4e0a\u3001\u6b21\u56de\u304c\u3042\u308b\u304b\u306f\u5fae\u5999\u3067\u3059\u304c\u3002\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4eca\u4f1a\u793e\u3067\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u30c4\u30fc\u30eb\u3092\u63a2\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u304c\u3001\u307e\u305f\u3057\u3066\u3082\u3042\u307e\u308a\u6642\u9593\u304c\u306a\u3044\u3002\u3002\u3002 \u3068\u3044\u3046\u3053\u3068\u3067\u3001\u3044\u3064\u3082\u306e\u3088\u3046\u306b\u5bb6\u3067\u8abf\u3079\u308b\u3053\u3068\u306b\u3057\u307e\u3057\u305f\u3002 \u3044\u304f\u3064\u304b\u5019\u88dc\u304c\u898b\u3064\u304b\u3063\u305f\u306e\u3067\u3059\u304c\u3001OTRS\u3068\u3044\u3046\u30bd\u30d5\u30c8\u3092\u8a66\u3057\u3066\u307f\u308b\u3053\u3068\u306b\u3002 \u9078\u5b9a&hellip;&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[5,24,7],"tags":[],"_links":{"self":[{"href":"https:\/\/a23187.yorozuyah.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/276"}],"collection":[{"href":"https:\/\/a23187.yorozuyah.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/a23187.yorozuyah.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/a23187.yorozuyah.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/a23187.yorozuyah.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=276"}],"version-history":[{"count":0,"href":"https:\/\/a23187.yorozuyah.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/276\/revisions"}],"wp:attachment":[{"href":"https:\/\/a23187.yorozuyah.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=276"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/a23187.yorozuyah.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=276"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/a23187.yorozuyah.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}